If you set up a backup, you can get it back:
- Install ToolBerry on the same or a new device.
- Connect the same Dropbox, or import your backup file. If your Dropbox backup was encrypted, you'll need the passphrase from setup.
- Your customers, jobs, and history come back. Photos and attachments come back through Dropbox; a downloaded backup file restores your records only.
If there was no backup and the device was reset, the app was uninstalled, or the phone was lost, data that lived only on that device can't be recovered, because ToolBerry keeps your data on your device, not on our servers. That's exactly why setting up a backup early is worth the two minutes.
Stuck? Email contact@toolberry.net and we'll help you check your options.