What we are solving with ToolBerry

If you run a service business (housekeeping, landscaping, plumbing, HVAC, handyman), your "operations stack" probably looks like this:

• A notes app for customer addresses
• A group text for the team
• A paper notebook in the truck
• A spreadsheet someone updates on Sunday nights
• A scheduling app that costs too much and only does part of what you need
• The phone, ringing all the time

You are not unorganized. You are running a real business with the wrong tools.

That is what we are building ToolBerry for. The promise is simple. Your work, your customers, your data. All yours.

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Who we are building it for

The person in the truck.

The housekeeper between two clients. The landscaper running three crews across town. The HVAC tech in a crawlspace. The owner who is also the dispatcher, the technician, and sometimes the accountant. If you work alone or you have 30 trucks, the work happens out there. Not in an office.

That is the user we design for. And the truth is, most field service software was not.

Most of it was made for the office, then put on a phone. The dispatcher gets a nice dashboard. The technician gets a loading spinner.

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The four problems we keep hearing

1. Their tools do not work where the work happens.

Crawlspaces. Basements. Rural service routes. Job sites in concrete buildings with no signal. If your job tracker freezes when the bars drop, it is useless. ToolBerry is offline-first by design. You can finish a work order on a roof with no signal, and it syncs when you are back on Wi-Fi. We wrote a separate post about how this works. The short answer for why we do it: this is the basics for the people we serve. (Why ToolBerry Is Offline-First.)

2. Their information lives in seven places.

Customer phone numbers in Contacts. Job notes in iMessage. Addresses in Google Maps screenshots. Pricing in a half-finished spreadsheet. Photos of completed work in the camera roll. When something goes wrong on a Tuesday, finding what you promised on Friday takes 20 minutes of digging. ToolBerry puts customers, sites, work orders, schedule, personnel, timesheets, and expenses in one place. Built mobile-first. Not a desktop tool that we made smaller for a phone.

3. The tools that exist scale the price so much that you end up working to pay for them.

This one bothers us the most. The category is full of software that starts cheap, then the price jumps the moment you add a second user, a second crew, or hit some "Pro" limit. The tool that was supposed to free your time becomes a bill you have to earn back every month. At that point you are not running a service business. You are running a side job to pay for your software.

We do not think it should work that way. The price of the tool should never be the reason you do not grow.

4. They hold your data hostage.

Try to export your customer list from most field service tools and see what happens. PDF exports, one record at a time. CSV downloads behind a "Pro" paywall. Formats that no other tool can open. Or worse, no real export at all. Just a "contact support" link. So even when the tool stops working for you, leaving means rebuilding everything from scratch on your nights and weekends. That is not a fair deal.

Your customers, your job history, your photos, your notes. That is your business. We are not going to be the company that pretends it is not.

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What we are building

A complete operations platform for service businesses, designed for the person in the truck.

Customers, sites, work orders, schedule, personnel, timesheets, expenses, reminders, comments, attachments, PDFs. Mobile-first. Offline-first. Bilingual. The same platform if you work alone or run multiple crews. The product does not change shape because you grew.

A few things we believe and we are betting on:

• Mobile-first, not mobile too. Every feature ships on the phone first. If it does not work on a phone in the truck, it does not ship.
• Offline-first by default. Not as a "premium" feature. As the way the product works.
• Bilingual from day one. A big part of the trades in the US works in Spanish. ToolBerry is live in Spanish on Google Play (LatAm) and on the App Store (Mexico). It is a launch market for us, not an afterthought.
• Multi-industry. A landscaper and a housekeeper do not run the same business, but they have 80% of the same problems. We ship with sample data and templates for both, and we are adding more.
• Pricing that does not punish growth. This is something we will not move on. More about it soon.
• Your data, always. Export anything, anytime, in formats that other tools can read. No paywall. No "contact support."

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Why we are doing this

Because the people running these businesses are some of the most underserved customers in B2B software. They are profitable, hard working, and loyal. Almost every tool made for them was built by someone who never spent a day doing the work.

We are trying to fix that. One work order at a time.