Frequently asked
Questions real pros ask before they install.
Pricing, offline mode, data ownership, crews, setup: the answers we find ourselves giving over and over. Still missing yours? Ask us directly.
Is ToolBerry really free?
Yes. Everything on this page is free: jobs, scheduling, customers, work orders, photos, invoicing. No time limits, no feature gates, no credit card, no per-user fees. ToolBerry Pro is a separate paid upgrade for teams that want shared sync, and it does not take anything away from the free app.
How does ToolBerry stay free?
The app is free, and stays free. DandCode (the team behind ToolBerry) is a small team focused on building the best field app right now. Nothing on this page is locked behind a paywall.
Do you charge per crew member?
No. Nothing here is priced per person. The free app costs nothing, and ToolBerry Pro is priced per company, so adding techs never changes the bill.
Will ToolBerry become paid later?
The app you're using stays free. ToolBerry Pro is a separate paid upgrade for teams that want one shared, synced workspace, priced per company. Anything that's free now stays free.
How does offline mode actually work?
ToolBerry stores your data in a local database on each device. Every feature works with airplane mode on. When you're back in range (or on Wi-Fi at the yard), devices can optionally reconcile with each other. Nothing syncs without you enabling it.
Where is my customer data stored?
On your device. There is no cloud mirror unless you opt into the sync add-on. If you reset your phone, you'll lose what's local unless you've exported a backup.
Is my data encrypted on-device?
Yes. ToolBerry's local database uses the device's file-level encryption (iOS Data Protection, Android Keystore). On a locked device, the data is at rest and encrypted.
What if I switch phones?
Export your full data as an encrypted backup file. Install ToolBerry on the new device, import the backup. Nothing transfers via our servers.
Is my data safe?
Your data stays on your device, and on the free app we keep no copy of it. Add ToolBerry Pro and team sync stores your workspace data on our servers so your crew can share it, with each workspace kept separate. We never sell your information and never use it for anything other than running the service for you, we don't use advertising trackers, and you can export your data any time. Read our Privacy Policy for full details.
What happens when I go back online?
If you've connected your own Dropbox on the free app, or you're on ToolBerry Pro, changes you made offline sync when your device reconnects, with no manual steps. Connect nothing and everything simply stays on your device.
What types of businesses use ToolBerry?
Landscapers, cleaners, plumbers, HVAC techs, pest control pros, pool service companies, and other trade businesses. If you schedule jobs and go to customer sites, ToolBerry is built for you.
Do I need to create an account?
No. Open ToolBerry and start using it immediately. No signup form, no email, no password. Your data is stored on your device.
What devices does ToolBerry work on?
iPhone, Android phones, tablets, laptops, and desktops. ToolBerry is one app that works on all of them. No separate downloads for each platform.
Can I use ToolBerry in Spanish?
Yes. ToolBerry supports English, Spanish, Portuguese, and French. You can switch languages at any time from the app settings.
How is ToolBerry different from ServiceTitan or Jobber?
ToolBerry works offline, needs no signup, and is free for everyone, with no per-user fees. Jobber, Housecall Pro, and ServiceTitan all lean on an internet connection, have no free plan, and take longer to set up.
How long does setup take?
Most pros are logging their first job within 10 minutes. Pick a trade, add a customer, log the job, you fine-tune as you go.
Does ToolBerry email invoices to my customers?
Not on the free app. Marking an invoice or proposal as Sent downloads the PDF and opens your own email app with the customer's address filled in, so it goes out from your address and you attach the PDF yourself. ToolBerry Pro sends the email for you from the same record.
Does ToolBerry work for solo operators?
Solo operators are the primary audience. The whole design assumes one phone, one truck, one full day's work. If you're a team of one, you're who we built it for.
What if I run multiple trades?
Create job types per trade (e.g., plumbing + handyman). Each has its own checklist and custom fields but lives in the same app.
Does it support crews with helpers?
Yes, on ToolBerry Pro. Assign jobs to crew members, control what access each one sees (e.g., hide gate codes from non-owners), and reconcile progress offline.
Can I collect customer signatures?
Yes. Signatures are captured on-device at work-order close, saved to the order, and rendered into the invoice PDF.

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