Frequently asked
Questions real pros ask before they install.
Pricing, offline mode, data ownership, crews, setup — the answers we find ourselves giving over and over. Still missing yours? Ask us directly.
Is ToolBerry really free?
Yes. The free tier covers everything a solo operator or small crew needs — jobs, scheduling, customers, work orders, photos, invoicing. No time limits, no feature gates, no credit card.
What's the catch?
There isn't a trap. DandCode (the team behind Berry) makes money via optional paid services: branded PDF templates, on-site setup consulting, and a managed backup product for teams that want one. None of those are required to use the app.
Do you charge per crew member?
No. Add as many techs as you want. The free tier is the whole app, and additional seats don't change that.
Will ToolBerry become paid later?
The current feature set will stay free. Future optional add-ons (team sync-as-a-service, premium integrations) may be paid, but they'll layer on top — not paywall anything that's free today.
How does offline mode actually work?
ToolBerry stores your data in a local database on each device. Every feature works with airplane mode on. When you're back in range (or on Wi-Fi at the yard), devices can optionally reconcile with each other. Nothing syncs without you enabling it.
Where is my customer data stored?
On your device. There is no cloud mirror unless you opt into the sync add-on. If you reset your phone, you'll lose what's local unless you've exported a backup.
Is my data encrypted on-device?
Yes. ToolBerry's local database uses the device's file-level encryption (iOS Data Protection, Android Keystore). On a locked device, the data is at rest and encrypted.
What if I switch phones?
Export your full data as an encrypted backup file. Install ToolBerry on the new device, import the backup. Nothing transfers via our servers.
How long does setup take?
Most pros are logging their first job within 10 minutes. Customer import from CSV and trade templates get you moving; you fine-tune as you go.
Do you have templates for my trade?
Yes: landscaping, housekeeping, plumbing & HVAC, pest control, pool service, and several others. If yours isn't listed, start with the generic template and customize — everything's flexible.
Can I import my existing customer list?
Yes. Import a CSV with names, addresses, phone numbers, and notes. Map the columns once; Berry handles the rest.
Does ToolBerry work for solo operators?
Solo operators are the primary audience. The whole design assumes one phone, one truck, one full day's work. If you're a team of one, you're who we built it for.
What if I run multiple trades?
Create job types per trade (e.g., plumbing + handyman). Each has its own checklist and custom fields but lives in the same app.
Does it support crews with helpers?
Yes. Assign jobs to crew members, control what access each one sees (e.g., hide gate codes from non-owners), and reconcile progress offline.
Can I collect customer signatures?
Yes. Signatures are captured on-device at work-order close, saved to the order, and rendered into the invoice PDF.
Ready to ride shotgun
Ready to manage your jobs from the truck, not the desk?
Berry's already packed. No forms, no wait. Open the app and you're scheduling your first job before the coffee gets cold.
No account · No credit card · Works offline
