Verizon Connect Work is shutting down.
Move your clients to ToolBerry, free.
Verizon ends active service for Connect Work on December 31, 2026. Export your clients now and bring them into ToolBerry with its CSV import. The guide below takes about 30 minutes.
Free to use. No account to start. Works with no signal.
The dates Verizon has announced
Plan the move around these dates. After the last one, your Connect Work data is gone.
- December 31, 2026
- Active service ends.
- January 4, 2027
- Connect Work and its mobile app stop working. Admin logins open only the Migration Tool.
- February 28, 2027
- The last day to start a new export.
- March 31, 2027
- The last day to download your exports. After it, Verizon deletes the data for good.
What moves to ToolBerry today
Moves today
- Your clients, as ToolBerry customers
- Their addresses, as sites you can schedule work at
- Their contact people, with phone numbers and email addresses
Does not move yet
- Job history, with its photos, documents and signatures
- Invoices and payments
- Quotes
ToolBerry cannot import job, invoice or quote history yet. Export those files from the Migration Tool anyway, and keep them safe before February 28, 2027. Once Verizon deletes your data, nobody can get it back.
How to move your clients, step by step
You need an admin login for Connect Work and a computer with a spreadsheet app. You import the same Clients file three times: once for customers, once for sites and once for contacts.
Export your clients from Verizon
Sign in to Connect Work as an account admin and open the Migration Tool. Choose the Clients export and the CSV format. Clients is a general export, so there is no date range to pick. Downloads expire three weeks after the export finishes.
Export everything else, and keep it
In the same tool, export Jobs, Invoices and Quotes, with attachments. Each export covers at most two years, so repeat it for older years. Save the files somewhere safe, such as your computer and a cloud drive.
Install ToolBerry
Download the free app on your phone or tablet, or open the web app on your computer. There is no account to create.
Import your customers
Open Customers, tap Import (on an empty list, "Import a file") and choose "CSV or Excel file". Pick the Clients file. ToolBerry matches some columns on its own. Match the rest with the table below, and leave the columns you do not need unmatched.
Check the rows, then import
ToolBerry checks every row before it saves anything. Each row shows as ready, to check, a duplicate, or blocked with the reason. Import the ready rows. Download the blocked rows as a CSV, fix them in your spreadsheet, and import that file again.
Add a Site Name column
Each site needs a name, and one column fills only one field. In your spreadsheet, add a column called Site Name, copy the Client Name column into it, and save the file as CSV again.
Import your sites
Open Sites and import the file with the new column. Match Client Name to Customer, so each site links to its customer, and Site Name to Name. Then match the address columns.
Import your contacts
Open Contacts and import the same file again. Match Client Name to Customer, then the main contact's first and last name. Phone and Email match on their own: they are the client's main phone and email.
Column map: Verizon Clients file to ToolBerry
Use this table in the matching step of each import.
Verizon does not publish the columns of its Clients export. The Verizon names in this table come from its accounting field lists and are examples until we confirm them with a real export. Match by meaning.
| Verizon Clients column | Import into | ToolBerry field |
|---|---|---|
Client Name | Customers | Name |
Email | Customers | |
Phone | Customers | Phone |
Street 1 | Customers | Address - Line 1 |
Street 2 | Customers | Address - Line 2 |
City | Customers | Address - City |
State | Customers | Address - State |
Postcode | Customers | Address - ZIP |
Country | Customers | Address - Country |
Client Name | Sites | Customer |
Site Name | Sites | Name (the column you add) |
Street 1 | Sites | Address - Line 1 |
Street 2 | Sites | Address - Line 2 |
City | Sites | Address - City |
State | Sites | Address - State |
Postcode | Sites | Address - ZIP |
Country | Sites | Address - Country |
Client Name | Contacts | Customer |
Primary Contact First Name | Contacts | First Name |
Primary Contact Last Name | Contacts | Last Name |
Phone | Contacts | Phone |
Email | Contacts |
If a row has no country, ToolBerry fills in your business's country. Phone numbers import best with the country code, for example +1 202 555 0100.
What you get on ToolBerry Free
Once your clients are in, run the rest of the business in the same free app. Free has no job or client limit.
- Jobs on a calendar, with recurring visits and drag-and-drop scheduling
- Quotes, invoices, and the payments you record (cash, check or card)
- Photos, checklists and signatures on every job
- Works with no signal, on phone, tablet and web
- Share the business with a small crew through your own Dropbox
Switching questions
Start the move today.
Export your clients now, while Connect Work still runs, and have ToolBerry ready before December 31.
Verizon and Verizon Connect are trademarks of Verizon. ToolBerry is not affiliated with or endorsed by Verizon.